Our Updated Booking & Cancellation Policy (Effective May 10 2025)

May 9

At Suwanee Lash+Skin, we’re always working to create the best experience possible for our clients. In order to maintain a smooth and fair scheduling system for both our team and our guests, we are updating our booking and cancellation policy starting May 10.

Please take a moment to review our updated guidelines below. We appreciate your understanding and support as we grow!

📌 1. Deposit Requirement

All appointments will now require a $25 deposit to secure your spot.
This deposit is applied toward your total service cost at checkout.

📌 2. 24-Hour Cancellation Policy

We require at least 24 hours' notice for any cancellations or rescheduling. This allows us time to offer your spot to other clients on the waitlist.

If you cancel more than 24 hours in advance, your deposit will be fully refunded.
If you cancel or reschedule within 24 hours, the $25 deposit becomes non-refundable.
A new deposit will be required to rebook.

📌 3. Last-Minute Cancellation (Within 12 Hours)

For cancellations or rescheduling made within 12 hours of your appointment:

The $25 deposit is non-refundable, and
You will be charged 50% of the service price.

📌 4. No-Show Policy

Clients who do not show up for their appointment without any notice will be charged the full amount (100%) of the scheduled service.

Repeated no-shows may result in booking restrictions.

📌 5. late changes or late arrival

We kindly ask all clients to arrive on time to ensure the full service experience.

The following grace periods apply only if notice has been given in advance.

• Arrivals under 15 minutes late (with notice)
Services may still be performed; however, the appointment may need to be shortened to accommodate the remaining schedule. Full service results cannot be guaranteed.

• Arrivals 15 to 30 minutes late (with notice)
The appointment will require rescheduling. The deposit will be forfeited according to our late policy.

• Arrivals over 30 minutes late (with notice)
This will be considered a no-show. The deposit will be forfeited and a new deposit will be required to rebook.

• Arrivals 30 minutes or more late without notice
The appointment will be automatically canceled. This will be considered a no-show and 100% of the scheduled service fee will be charged.

• Late Changes (within 24 hours of the appointment start time)
Any cancellation or reschedule request made within 24 hours of the appointment time will result in a forfeited deposit. A new deposit will be required to secure a new appointment.

• Emergency Situations
We understand that unexpected situations may occur. Any exceptions to our late, cancellation, or no-show policy due to emergencies will be reviewed on a case-by-case basis at the sole discretion of management. Documentation may be requested.

We appreciate your understanding and respect for our time and other clients’ scheduled appointments.

PRIVACY POLICY

At Suwanee Lash+Skin, we respect and protect your personal information.

We collect basic information such as your name, phone number, email address, and service history to provide personalized care and manage appointments efficiently. Your information may also be used for appointment confirmations, reminders, and occasional promotions.

We do not sell or share your personal information with third parties.

Photos and videos may be taken before and after treatments for documentation purposes. With your consent, these may be used for marketing or social media.

To protect client privacy:
• Identifiable areas such as the eyes will be covered or edited
• For lash services, areas other than the eyes will be covered whenever possible
• If a photo includes other facial areas, it will either be used with client consent or may be AI-generated content

We do not alter or apply filters to the treatment area. All results are presented as-is to maintain transparency and trust.

All information is securely stored and used only for business and client care purposes.

CORRECTION POLICY

Lash Extension Correction

At Suwanee Lash+Skin, we strive to deliver consistent, high-quality results.

Please note that lash retention varies based on individual lash cycle, seasonal changes, natural lash condition, and products used.

Full-price lash sets are eligible for up to two complimentary corrections if there is a clear issue with retention or application. This must be scheduled and completed within 72 hours of the original appointment and is subject to availability.

After 72 hours, a correction is no longer eligible. A 1-week mini fillin appointment is recommended for any adjustments.

Promotional or discounted services, express set (half set) and spike/point extensions are not eligible for complimentary corrections.

Lash Lift Correction

Lash lift corrections are available in cases of discomfort, over-curled results, or over-processed lashes. A complimentary touch-up may be provided FOR UPTO ONE TIME.

This must be scheduled within 72 hours of the original appointment and is subject to availability.

All Lash Services – Allergy Disclaimer

We are not responsible for any allergic reactions.

Clients with a history of allergies must consult with a doctor or take appropriate allergy precautions before their appointment.

If you have concerns, we recommend contacting us prior to booking or scheduling an allergy test.

Any allergic reaction that appears 6 days or later after the service is not considered related to the lash service or products, and we are not responsible.

Why These Policies Matter

Late cancellations or no-shows directly impact our artists' time and income, especially as each appointment is custom-reserved. These policies help ensure fairness and allow us to serve all clients respectfully and professionally.

We understand emergencies happen, and we always encourage you to communicate with us. We’re happy to work with you when we can.