TERMS OF SERVICE
Effective Date: May 1, 2025
Last Updated: October 29, 2026
These Terms of Service (“Terms”) apply to your use of suwaneelashskin.com, online booking services, and beauty services provided by Solara Ventures Inc., doing business as Suwanee Lash + Skin (“Suwanee Lash + Skin,” “we,” “us,” or “our”).
By accessing our website, booking an appointment, purchasing a service, package, gift card, or product, or receiving services from us, you agree to these Terms, our Privacy Policy, and our Booking & Cancellation Policy.
1. Services
Suwanee Lash + Skin provides professional lash, facial, skincare, and related beauty services. Services are customized based on each client’s goals, natural lashes, skin condition, health history, and professional assessment.
We reserve the right to:
Recommend a different service when appropriate
Modify or discontinue services, pricing, promotions, or availability
Refuse or discontinue a service when we believe it may be unsafe, unsuitable, or outside our professional scope
Require medical clearance before providing certain services
Our services are cosmetic and are not a substitute for medical diagnosis or treatment.
2. Client Eligibility and Health Information
Clients must provide complete and accurate information about allergies, sensitivities, medications, pregnancy, recent procedures, medical conditions, and other factors that could affect the safety or outcome of a service.
You agree to notify us of any changes before each appointment. Suwanee Lash + Skin is not responsible for complications caused by information that was withheld, incomplete, or inaccurate.
Clients under 18 may require written consent from a parent or legal guardian. We may require the guardian to be present.
3. Results and Individual Reactions
Results vary based on individual skin or lash condition, lifestyle, natural growth cycles, medications, aftercare, and other factors. We do not guarantee a specific result, appearance, retention period, or duration.
Temporary redness, sensitivity, dryness, peeling, irritation, swelling, or other reactions may occur with certain services. Allergic reactions may also occur even when a client has previously used similar products without an issue.
Please contact us promptly if you have concerns following a service. Severe or unusual symptoms should be evaluated by a qualified medical professional.
4. Appointments and Deposits
A deposit or valid payment method may be required to reserve an appointment. An appointment is not guaranteed until all required booking steps have been completed.
Deposits are applied toward the scheduled service unless otherwise stated. Cancellation, rescheduling, late-arrival, and no-show charges are governed by our current Booking & Cancellation Policy.
By booking an appointment, you authorize us and our payment providers to process applicable deposits, service charges, late-cancellation fees, no-show fees, or outstanding balances in accordance with the policy accepted at booking.
5. Pricing and Payment
Prices may change without prior notice. The price displayed at the time of booking generally applies to that appointment unless the booking contains an obvious error or the requested service changes following consultation.
Additional services, upgrades, products, gratuities, or fees are charged separately. Payment is due at the time services or products are provided unless otherwise agreed in writing.
Promotional pricing cannot be combined with other discounts unless specifically stated.
6. Cancellations, Rescheduling, and Late Arrivals
Clients are responsible for reviewing and following our current Booking & Cancellation Policy.
Late arrival may result in a shortened service, rescheduling, loss of deposit, or applicable service charges. The full service price may still apply when the reserved appointment time cannot be filled by another client.
Repeated late cancellations, rescheduling, declined charges, or no-shows may result in future booking restrictions or a full-prepayment requirement.
7. Refunds and Service Concerns
Completed services are non-refundable because time, labor, products, and appointment space have already been provided.
If you believe there is a problem with a service, please contact us within 72 hours. Any complimentary correction is subject to evaluation, eligibility, artist availability, and our current Corrections Policy.
Changes in preference, failure to follow aftercare, normal lash shedding, individual retention, or results affected by undisclosed health or lifestyle factors do not qualify for a refund.
Retail product returns are accepted only when required by law or under a separately published return policy.
8. Packages, Programs, Gift Cards, and Promotions
Packages, programs, gift cards, and promotional offers may have separate expiration dates, eligibility requirements, scheduling limitations, and usage terms disclosed at purchase.
Unless otherwise stated:
Packages and programs are for the original purchaser only
Unused sessions have no cash value
Promotional offers cannot be combined
Missed or late-canceled sessions remain subject to our Booking & Cancellation Policy
Gift cards are not redeemable for cash except where required by law
Any specific written terms provided at purchase will control if they differ from this section.
9. Aftercare
Clients are responsible for following all verbal and written aftercare instructions. Results may be affected by skincare products, cosmetics, water exposure, heat, exercise, picking, rubbing, sun exposure, or failure to follow recommended precautions.
We are not responsible for complications or reduced results caused by failure to follow aftercare instructions.
10. Photos and Media
Before-and-after photos or videos may be taken for client records and service documentation.
Identifiable images will not be used for marketing without consent. If you separately authorize marketing use, we may use approved images or videos on our website, social media, advertising, educational materials, or portfolio.
You may withdraw permission for future marketing use by contacting us. Withdrawal does not require us to remove materials already printed or lawfully published before the request was received.
Our handling of personal information is further explained in our Privacy Policy.
11. Text Messages and Email
By providing your contact information, you agree to receive appointment-related messages such as confirmations, reminders, aftercare information, and scheduling updates.
Marketing messages will be sent only as permitted by law. Consent to marketing is not a condition of purchase. You may unsubscribe from promotional emails or reply STOP to eligible marketing text messages at any time. Standard message and data rates may apply.
12. Website Information
We try to keep our website accurate and current, but we do not guarantee that all descriptions, prices, availability, photos, or other information will always be complete or error-free.
Website content is provided for general information and should not be treated as medical advice. Photos represent individual results and do not guarantee that another client will receive the same outcome.
13. Third-Party Services and Links
Our website may connect to third-party platforms, including scheduling, payment, maps, social media, or communication providers. Those services are governed by their own terms and privacy practices.
We are not responsible for the availability, security, accuracy, or practices of third-party websites or platforms.
14. Intellectual Property
All website content, branding, graphics, photographs, service descriptions, and original materials owned by Suwanee Lash + Skin may not be copied, reproduced, distributed, or used commercially without written permission.
15. Limitation of Liability
To the fullest extent permitted by law, Suwanee Lash + Skin will not be liable for indirect, incidental, special, or consequential damages arising from use of our website, products, or services.
Nothing in these Terms excludes rights or remedies that cannot legally be waived under applicable law.
16. Refusal or Termination of Service
We reserve the right to refuse or terminate service for unsafe behavior, harassment, threats, discrimination, nonpayment, repeated policy violations, suspected fraud, inappropriate conduct, or any situation that compromises the safety or comfort of clients or team members.
17. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any legal proceeding relating to these Terms will be handled in a court with appropriate jurisdiction in Gwinnett County, Georgia, unless otherwise required by law.
18. Changes to These Terms
We may update these Terms periodically. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of our website or services after an update constitutes acceptance of the revised Terms.
19. Contact Us
For questions about these Terms, please contact:
Solara Ventures Inc.
d/b/a Suwanee Lash + Skin
1291 Old Peachtree Road NW, Suite 122B
Suwanee, GA 30024
Email: suwaneelashskin@gmail.com
Call or Text: (470) 323-7272